Refund policy
Every planner is checked before it ships. If yours arrives damaged, misprinted, or defective, we’ll send you a replacement. Just email us as soon as you can, ideally within 7 days of delivery, with your name, order number, and a photo of the issue.
Because each planner is printed in a small batch, all other sales are final. We can’t accept returns or exchanges, or claims on planners that have been written in.
Before you order
Please double-check your name, shipping address, and billing details before placing your order. Once an order is submitted, we're not able to make changes — including combining or splitting orders, applying discount codes after checkout, or contacting shipping carriers on your behalf. If something looks off after you've ordered, reach out as soon as possible and we'll do what we can, but we can't guarantee a change once an order is in motion.
If something arrives damaged or defective
We want you to love what lands on your doorstep, and if something's genuinely wrong, we're not hard to reach. Email us as soon as you receive your order with your name, order number, and a photo of the issue.
- Planner inserts: if your planner arrives damaged, misprinted, or defective, we'll send a replacement.
- Vinyl covers: each cover is handmade individually, so if yours arrives with a material or stitching defect, we'll repair or replace the cover itself.
We're not able to process a claim for damage on anything that's already been written in or used. You can always contact us for any return question at support@giftytails.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@giftytails.com.